Customer Help:
Our happiness team is always here to assist.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?
Orders are typically processed within 24-48 hours. For domestic shipments, you can expect delivery in approximately 3-7 business days after processing. International orders may take 7-14 business days depending on the destination and customs clearance.
HOW DO I CREATE AN ACCOUNT?
Creating an account is quick and easy. Simply click on the “Sign Up” or “Register” link at the top of our website. Fill in the required information such as your email address, password, and any other requested details. Once you complete the registration process—and if necessary, verify your email—your account will be ready for you to use.
HOW DO I TRACK MY ORDER?
After your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website. Alternatively, you can log into your account and view the order details under “Order History” to check the current status and shipping updates.
WILL YOU KEEP MY CREDIT CARD INFORMATION IN A FILE?
For your security, we do not permanently store your full credit card details on our website. Our secure checkout process utilizes advanced encryption technologies, ensuring that your payment information is processed safely and is not kept on file for future transactions.
DO YOU CHARGE SALES TAX?
Sales tax is applied to orders based on the shipping destination and is calculated during checkout. The applicable tax rate will be displayed before you complete your purchase.
DO YOU SHIP TO MY COUNTRY?
Yes, we ship internationally. However, availability may vary based on local import regulations and shipping carrier limitations. Please review our Shipping Policy or contact our support team to determine if we can ship to your specific country.
WILL MY ITEMS COME IN ONE PACKAGE?
Whenever possible, we aim to consolidate your order into a single shipment to streamline the delivery process. However, if your order contains items from different warehouses or if there are logistical considerations, your items may be shipped in multiple packages. You will receive separate tracking details if this occurs.
WHAT IS YOUR RETURNS POLICY?
At FactoryGlockSlides.com, we accept returns within 30 days of your purchase date. Items must be in their original condition with all packaging and accessories included. Please note that custom or special-order products may be subject to different terms and might not be eligible for return. For detailed instructions and any exceptions, please refer to our Returns Policy page.
I RECEIVED THE WRONG ITEM
If you’ve received an incorrect item, please contact our customer support team immediately. We will work with you to resolve the issue by either sending a replacement or arranging for the return of the wrong product at no extra cost to you.
MY ODER ARRIVED DAMAGED
If your order arrives damaged, please document the damage with photographs and contact us as soon as possible. We will guide you through the process of either getting a replacement or refunding your purchase once we confirm the damage through our assessment process.
HOW DO I RECEIVE CUSTOMER SERVICE ?
Customer support is available through multiple channels. You can contact us via email at [support@factoryglockslide.com] or call our dedicated customer service hotline (phone number provided on our Contact page). We are committed to responding promptly to any inquiries or concerns you may have.
WHAT DO I DO IF I ENETRED AN INCORRECT SHIPPING ADDRESS?
If you notice that the shipping address on your order is incorrect, contact our customer support team immediately. If your order has not yet been processed or shipped, we can update the address. If the order is already in transit, we will provide guidance on returning the package or readdressing it, depending on the situation and shipping carrier policies.
CAN I CHANGE OR CANCEL AN ORDER AFTER I'VE SUBMITTED IT?
Orders can only be changed or canceled if they have not yet entered the processing stage. Once the order is in process or has shipped, modifications or cancellations are not possible. If you need to make adjustments, please contact customer support as soon as possible to check if your order is eligible for changes.